A clinical consultation is an appointment with an experienced pharmacist to discuss symptoms, concerns, or medication-related issues. We’ll assess your situation, provide advice, and recommend next steps - which may include treatment, monitoring, referral, or prescribing where clinically appropriate.

Possibly - but only where clinically appropriate and within the correct service (minor ailments consultations do not include prescriptions).

Prescriptions are only issued following a clinical assessment and where appropriate. Not every consultation will result in a prescription, and some conditions may require referral to your GP or another healthcare provider.

Yes: many patients come to us because they’re unable to get a timely GP appointment.

We offer private clinical consultations to assess symptoms, review medications, and advise on treatment options. Where appropriate, our pharmacist prescribers may issue a private prescription or guide you on the best next step.

Online consultations (UK-wide) are suitable for:

• Advice and assessment

• Medication reviews

• Ongoing or non-urgent issues

• Situations where a physical examination isn’t required

• The online silver tier consultation does include a prescription where clinically appropriate.

In-person consultations (Edinburgh) are recommended when:

• A physical assessment is needed

• Monitoring (e.g. blood pressure) is required

• Treatment is delivered on-site

• You prefer face-to-face care

• The in-person silver tier and gold tier consultations do include a prescription where clinically appropriate.

If you’re unsure, we recommend starting online: we’ll advise if an in-person visit is more appropriate.

Yes. Our online clinical consultations are available UK-wide.

In-person appointments are offered at our clinic in Edinburgh only.

We commonly support patients with:

• Minor illnesses and infections

• UTIs/cystitis

• Shingles

• Tonsilitis

• Skin conditions

• Medication queries or continuation

• Acute symptoms requiring assessment

• Access-to-care issues when GP services are unavailable

If your concern falls outside our scope, we’ll signpost or refer appropriately.

No. We are a fully private pharmacy and clinic so we do not offer any NHS services or dispensing.

The Gold tier consultation is specifically for acute infections, where for a higher price you get a consultation and prescription, with all your medicines and over-the-counter symptomatic relief and immune support, included in the price.

Most consultations last between 15-30 minutes.

Don’t worry.

If you’ve booked a consultation that isn’t suitable, we’ll advise you and help redirect you to the most appropriate option.

No.

All prescribing decisions are made following an individual clinical assessment. A prescription is not guaranteed and will only be issued where clinically appropriate and within the prescriber’s scope of practice.

Choose the consultation type that best fits your needs from the options above.
If you’re unsure, start with an online clinical consultation.