Clinical Consultations
Speak to an experienced clinical prescribing pharmacist for clinical advice, assessment, and prescribing where appropriate - online UK-wide or in person in Edinburgh.
Bronze Tier: Online Minor Ailments Consultation
Have a minor concern and can’t get to your local pharmacy? You can now ask your question and get advice through our online service. You may be recommended symptomatic relief to purchase, as well as tips and tricks to manage your condition until you recover.
*Please note this service does not include the provision of a prescription.
Silver Tier: Online Clinical Consultation
Think you have a mild to moderate acute condition which requires prescription treatment? Or perhaps you have lost or forgotten your prescription medicines. This service is for you. Speak to a pharmacist, and where clinically appropriate, receive an electronic prescription to take to your local pharmacy for dispensing.
Frequently Asked Questions
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A clinical consultation is an appointment with an experienced pharmacist to discuss symptoms, concerns, or medication-related issues. We’ll assess your situation, provide advice, and recommend next steps - which may include treatment, monitoring, referral, or prescribing where clinically appropriate.
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Possibly - but only where clinically appropriate and within the correct service (minor ailments consultations do not include prescriptions).
Prescriptions are only issued following a clinical assessment and where appropriate. Not every consultation will result in a prescription, and some conditions may require referral to your GP or another healthcare provider.
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Yes: many patients come to us because they’re unable to get a timely GP appointment.
We offer private clinical consultations to assess symptoms, review medications, and advise on treatment options. Where appropriate, our pharmacist prescribers may issue a private prescription or guide you on the best next step.
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Online consultations (UK-wide) are suitable for:
Advice and assessment
Medication reviews
Ongoing or non-urgent issues
Situations where a physical examination isn’t required
The online silver tier consultation does include a prescription where clinically appropriate.
In-person consultations (Edinburgh) are recommended when:
A physical assessment is needed
Monitoring (e.g. blood pressure) is required
Treatment is delivered on-site
You prefer face-to-face care
The in-person silver tier and gold tier consultations do include a prescription where clinically appropriate.
If you’re unsure, we recommend starting online: we’ll advise if an in-person visit is more appropriate.
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Yes. Our online clinical consultations are available UK-wide.
In-person appointments are offered at our clinic in Edinburgh only.
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We commonly support patients with:
Minor illnesses and infections
UTIs/cystitis
Shingles
Tonsilitis
Skin conditions
Medication queries or continuation
Acute symptoms requiring assessment
Access-to-care issues when GP services are unavailable
If your concern falls outside our scope, we’ll signpost or refer appropriately.
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No. We are a fully private pharmacy and clinic so we do not offer any NHS services or dispensing.
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The Gold tier consultation is specifically for acute infections, where for a higher price you get a consultation and prescription, with all your medicines and over-the-counter symptomatic relief and immune support, included in the price.
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Most consultations last between 15-30 minutes.
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Don’t worry.
If you’ve booked a consultation that isn’t suitable, we’ll advise you and help redirect you to the most appropriate option.
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No.
All prescribing decisions are made following an individual clinical assessment. A prescription is not guaranteed and will only be issued where clinically appropriate and within the prescriber’s scope of practice.
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Choose the consultation type that best fits your needs from the options above.
If you’re unsure, start with an online clinical consultation.
Bronze Tier: In-Person Minor Ailments Consultation
Have a minor concern and want to speak to a professional? You can now ask your question and get advice in a dedicated consultation with an experienced member of our team. You may be recommended symptomatic relief to purchase, as well as tips and tricks to manage your condition until you recover.
*Please note this service does not include the provision of a prescription.
Silver Tier: In-Person
Clinical Consultation
Think you have a mild to moderate acute condition which requires prescription treatment? Or perhaps you have lost or forgotten your prescription medicines. This service is for you. Speak to a pharmacist, and where clinically appropriate, receive a prescription which we can dispense or you can take to another pharmacy.
Gold Tier: In-Person
Clinical Consultation
Everything offered in the Silver Tier service, but with no added dispensing costs. We’ll ensure we dispense your medicines and provide you with all the symptomatic relief you need.