Frequently Asked Questions

  • Pharmacy Clinic Edinburgh is an all-private pharmacy.

    This means we do not have an NHS contract, so all the services we offer are private (not affiliated with the NHS in any way). This means services are paid for by the patient/customer.

  • We can still fulfil prescriptions provided that they are private prescriptions (typically written on paper with a header from a private clinic). We cannot dispense NHS prescriptions (GP10s)

  • To get a complete overview of our services, see the header of the page. We offer everything from vaccinations, weight-loss services and travel health clinics to laser hair removal, facials and specialist skincare.

  • We are a small team of dedicated pharmacy professionals who aim to offer whatever you need to improve your health.

    Our services are aligned with our patients: we are typically able to provide help for most people at their convenience, with pricing lower than most private GPs or other clinics.

    If you’re suffering from an acute illness or urgently need an emergency prescription, we are usually able to see you straight away, whereas with other healthcare providers you might wait days or even weeks for an appointment.

    Our independent prescribing pharmacist, Vicky, is also trained in a number of aesthetics services including anti-wrinkle injections. With such talented staff, you’re always in good hands.

  • Unfortunately due to specific laws and regulations in the UK, prescriptions from abroad can only be legally dispensed if all of the following criteria apply:

    • the prescription is the physical copy or are an eprescription which is on a service which is UK compatible

    • the prescription is hand-signed, in indelible ink, by the prescriber

    • if the pharmacist can read and understand the language the prescription is written in

    • the prescription contains the name, date of birth and address of the patient

    • the prescription contains the name, registration, address and contact details of the prescriber

    • the prescription originates from the European Union or the European Economic area

    • the prescription contains the name, strength, formulation and quantity of medicine to be supplied

    • the prescription contains the directions for each medicine supplied

    If your prescription does not meet the above criteria, it is unlikely to be accepted. In this case we would recommend you obtain a new prescription which does meet the above criteria (we can help with this)

  • Visit the book now page, the service page, email us at hello@pharmacyclinicedinburgh.co.uk or call us on 0131 629 1800

  • You should have received a confirmation email when you booked. If you visit that email there is a link to reschedule to a time more convenient for you.

    We do not allow rescheduling less than 12 hours in advance.

    In the event of an emergency please call us on 0131 629 1800 and we’ll be happy to help.

  • You can cancel your appointment using the link in your consultation confirmation email, or by calling us on 0131 629 1800.

    Please note that if you prepaid for an appointment, and you wish to cancel in advance (at least 12 hours notice) we are typically able to refund. We have to process this manually and it typically takes at least 3-5 business days for the funds to appear in your account.

    You are unable to cancel an appointment in retrospect. If you have missed an appointment your deposit will not be refunded per our terms and conditions.

  • Certain services now operate by subscription.

    This means you complete a pre-screening, sign up and pay a regular fee on a set schedule. At the start of this schedule (e.g. every 5 weeks) you’ll be invited to book your appointment by email. This has meant it is easier for patients to stay on top of their medicines and schedule.

    It is possible to pause or cancel your subscription yourself, but if you’re having any problems please just get in touch either by emailing support@pharmacyclinicedinburgh.co.uk or calling 0131 629 1800

  • Our services are in increasing demand, and we highly value our clinicians’ time. That’s why we have introduced either partial or complete pre-payments for certain services.

    Deposits are non-refundable, but we are happy to discuss rescheduling to a time suitable for you - simply email hello@pharmacyclinicedinburgh.co.uk