Terms and Conditions
Terms and Conditions of Sale
Last updated: 11/05/2025
These Terms and Conditions (“Terms”) govern the purchase of goods and services from the website www.pharmacyclinicedinburgh.co.uk (“Site”). Please read them carefully; they are legally binding and set out your rights and obligations when you place an order with Pharmacy Clinic Edinburgh.
1. Acceptance and Amendments
1.1. By placing an order through the Site, you agree to be bound by these Terms in force at the time of your order.
1.2. We may revise these Terms at any time by posting the updated version on the Site. The Terms applicable to each order are those displayed on the Site when you submit your order.
2. About Us
The Pharmacy Clinic Edinburgh website (www.pharmacyclinicedinburgh.co.uk) is owned and operated by Vkel Ltd trading as Pharmacy Clinic Edinburgh (Company No. SC737330), VAT No. 438 1552 91, with our registered office at:
47 London Road
Edinburgh
EH7 5SP
For the purposes of healthcare regulation, the supply of medicines via this Site is overseen by our Superintendent Pharmacist.
3. Contacting Us
If you have any questions, require information or wish to make a complaint, you may contact us:
Online: via Contact Us
By post: to the address above
4. Complaints Procedure
4.1. Our internal Complaints & Grievances Policy applies. To raise a complaint, please use our online form or write to us at the above address.
4.2. We aim to acknowledge your complaint within 5–7 business days of receipt.
5. Professional Standards
5.1. All online services are provided from registered pharmacy premises (GPhC Premises Reg. No. 9012104) at 47 London Road, Edinburgh, EH7 5SP.
5.2. Superintendent Pharmacist: Vasiliki Kelidou (GPhC No. 2209041).
5.3. All pharmacists comply with the General Pharmaceutical Council’s Standards of Conduct, Ethics and Performance.
6. Registration, Age and Residency
6.1. You must register an account on the Site to place orders for certain products.
6.2. Orders are accepted only from individuals aged 18 or over. By ordering, you confirm you meet this requirement.
6.3. We dispatch only to addresses within the United Kingdom, the Channel Islands and the Isle of Man.
7. Placing Your Order
7.1. It is your responsibility to review your order for accuracy before submitting.
7.2. We will confirm acceptance of your order by email once payment has been processed; your contract is formed when we dispatch the goods to you.
7.3. In the event we cannot fulfil your order (e.g., age cannot be verified, out-of-stock item, pricing error or residency restriction), we will notify you and refund any sums paid.
8. Product Information & Pricing
8.1. We endeavour to ensure that all product details, illustrations and prices are accurate. However, typographical errors may occur and we reserve the right to correct them without liability.
8.2. All prices are quoted in pounds sterling and include VAT at the applicable rate unless stated otherwise.
8.3. If the rate of VAT changes between your order date and the date of supply, we will adjust the VAT charged unless you have already paid in full.
9. Promotional Codes
9.1. Promotional codes:
Cannot be combined with other vouchers or applied to already discounted or clearance items.
Are excluded from certain product categories (e.g., codeine-based products, COVID-19 test kits, infant formula, nappies, specific brands and promotional lines such as BOGOF, BOGSHP, 3-for-2).
Void any free-delivery offers if used.
9.2. You are responsible for choosing the most beneficial discount; no cash alternatives are available.
9.3. Some codes are limited to one redemption per customer.
10. Delivery & Postage
10.1. Standard Delivery: from £3.49 (3–4 working days). Certain items are posted free of charge, this is confirmed at checkout before purchase.
10.2. We may ship your order in multiple consignments but will charge only one delivery fee.
10.3. Certain deliveries require a signature from someone aged 18 or over. If unattended, please rearrange via the courier’s website or app, or contact us at support@pharmacyclinicedinburgh.co.uk
10.4. Do not use a pharmacy or ParcelShop address; orders so addressed will be refused or destroyed without refund.
11. Pharmacy Medicines Delivery
11.1. Prescription and pharmacy-only medicines cannot be left unattended or re-supplied if un-deliverable; no refund is given for returned pharmacy medicines.
11.2. The courier will make up to three delivery attempts before returning medicines to us.
12. Bulk Purchases
12.1 Orders of high unit volumes (10 + units of a single line) are ineligible for delivery promotions to ensure fair distribution and manage stock.
12.2 Orders of high unit volumes may be refused, with a refund supplied, due to internal stock and sales policies. Certain products are ineligible for bulk purchases.
13. Payment & SCA
13.1. Payment is taken at the time you place your order. You confirm you are authorised to use the payment method provided.
13.2. Refunds will be made to the original payment method.
13.3. Secure Customer Authentication may be required by your card issuer to complete the transaction.
14. Non-Availability & Substitutes
14.1. If a retail item is out of stock or unavailable, and we are unable to contact you, we may supply a substitute of similar specification.
14.2. We reserve the right to amend product specifications to meet legal or regulatory requirements.
15. Cancellation & Returns
15.1. Non-Pharmacy Products: You have a 14-day “cooling-off” right to cancel from the date of delivery.
15.2. Pharmacy/Prescription Medicines: No cancellation right once clinical assessment is completed (this includes any partially or fully completed virtual or in-person meeting with a clinical team member); these items cannot be returned.
15.3. To cancel non-pharmacy items, notify us within 14 days and return the goods at your own cost (unless free returns were offered). You must retain proof of postage.
15.4. Returns must be in “as new” condition with all packaging and accessories; otherwise, we may reduce or refuse your refund.
15.5. We refund standard delivery charges only; express delivery and return costs are non-refundable.
15.6. If you cancel after any clinical assessment (this means any contact with a clinical healthcare professional, such as a pharmacist, doctor, nurse etc.) or fail to attend a consultation and we are unable to contact you, we charge an administration and assessment fee of 50% of the order value. You will therefore be refunded only 50% of your original payment per service.
16. Faulty or Damaged Goods
16.1. Under the Consumer Rights Act 2015, you may return faulty goods within 30 days for a full refund, repair or replacement.
16.2. Contact Customer Services via our online form for returns instructions.
16.3. If we replace or repair and the replacement/repaired item is also faulty, you may then claim a refund.
17. Liability
17.1. If you are a consumer, our liability for losses caused by our breach of contract is limited to foreseeable losses. We exclude liability for:
Losses that were unforeseeable when you placed your order;
Delays beyond our control;
Losses you could have avoided;
Any business losses.
17.2. We never limit liability for death or personal injury caused by our negligence, fraud, defective products or any matter we are prohibited from excluding by law.
18. Social Media and Email Subscriber Competitions
18.1. Competitions are open to UK residents aged 18 or over. Purchase terms are individual to each competition.
18.2. Employees, are excluded. Only one entry is accepted per person.
18.3. Entry and closing dates are specified in the competition post. Late, incomplete or automated entries are void.
18.4. Winners are selected at random, notified within 72 hours and must respond within 48 hours or forfeit the prize.
18.5. Prizes are non-transferable and have no cash alternative. We reserve the right to substitute prizes of equal or greater value if necessary.
18.6. Personal data collected for competitions is processed in accordance with our Privacy Policy and will not be retained by any third-party partner after the prize is delivered.
18.7. Scottish and UK law govern all competitions; disputes fall under the Scottish courts’ jurisdiction.
19. Termination of Contract
We may terminate our contract and seek compensation if you:
Fail to pay when due and do not rectify within 2 days of our reminder;
Fail to provide necessary information or cooperation;
Unreasonably obstruct delivery.
20. Privacy
Our use of your personal data is set out in our Privacy Policy.
21. Dispute Resolution
21.1. Our internal complaints procedure is the first step.
21.2. If unresolved, consumers may bring claims in the Scottish courts; residents of England, Wales or Northern Ireland may also sue in their local courts.
21.3. Businesses irrevocably submit to the exclusive jurisdiction of the Scottish courts.
22. Other Important Terms
22.1. Transfer: We may transfer our rights under these Terms to a third party, but your rights will not be affected.
22.2. No Third-Party Rights: No one other than you or us may enforce these Terms.
22.3. Severance: If any provision is found unenforceable, the remainder stays in effect.
22.4. Waiver: Our delay in enforcing a right does not waive that right.
22.5. Variations: We may change these Terms to reflect legal or business changes; revised Terms take effect upon posting.
Nothing in these Terms affects your statutory rights.